Once your subscription starts, we do not offer refunds for any payments already processed. You will still have access to your package or membership until the end of the period you paid for. Exception is ongoing sickness and relocation - upon demonstrating proof - and must be requested prior to the membership or package expiring. 

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All memberships clearly state renewal prior to purchase, in the packages tab, and again on the checkout/payment page. Members receive notifications upon purchasing a membership, as well as close to cancellation/expiration if applicable. Once a membership renews, or a package or First Time Drop In expires, we do not offer any sort of compensation. All Monthly memberships auto renew every month until cancellation or pause. You can request to pause via email for travel, or for prolonged sickness/injury -- with doctor's note.

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In the case that a refund is granted, we will process a full refund minus processing fee, which is automatically charged by Wix, our website engine. In the case that an extension is granted, it is a one time event, and will not be granted again for the same membership, package, or drop in deal. 

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Classes and Make-Ups

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All class cancellations or rescheduling in Coconut Grove must be made with at least 1 hour notice, or a $15 fee will incur if client wants the credit reinstated. All class cancellations or rescheduling with less than 1 hour notice must be made over the phone or via email, and will be handled on a case-by-case basis. If a child does not show up to their scheduled class, and we don't receive a cancellation/rescheduling request before class start time, they are marked as no-show.​

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For our Coconut Grove studio, class make-ups are not guaranteed and it is the parents responsibility to make sure their child is attending to their regularly scheduled classes every month/cycle. That being said, we may grant make ups on a case by case basis. In the case that make ups are approved, they must be redeemed within the same billing cycle, and will not roll over to the next period. 

Please click here to see Key Biscayne Make Up policy. 

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Federal Holidays

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Please note that our studios will be closed on all U.S. Federal Holidays, and make-up sessions are not available for these dates. Make-up sessions may be available if a student misses a scheduled session or if a class is cancelled due to a studio conflict. We encourage you to enjoy these holidays with your family!

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Please click here to see a list of Federal Holidays for this year. 

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Camp Bookings​

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Campers MUST be 4 years old, NO EXCEPTIONS. Camp bookings can be cancelled 14+ days prior to the associated camp start date to receive a full refund (minus processing fee automatically taken by our website engine). Any cancellations within less than 14 days from the associated camp start date are eligible to receive a refund less 50% for late cancellation. Please keep in mind that we are unable to give refunds for camps that have already begun, and any cancellation requests must be sent by 9 AM on the first day of camp LATEST; You can also request that the credit be transferred to a sibling, relative or friend.

 

While Flips & Friends makes every effort to make reasonable accommodations to the needs of everyone, parents should know that we do not offer specialized programs or staff for children with special needs at this time.

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We do not offer refunds for missed days of camp due to illness, travel, or other. Any offers made by the Flips & Friends Team to make up for missed camp are at Flips & Friends Staff discretion as a courtesy. NO EXCEPTIONS.

 

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Birthday Party Bookings

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Birthday parties include a $150 non-refundable deposit required to reserve the party date and time, and is part of your final invoice. Your deposit may be paid through the invoice link. Cancellations must be made 72 hours in advance in order to reschedule and not forfeit the non-refundable deposit. NO PERSONAL CHECKS WILL BE ACCEPTED. If you pay for the full balance of the party in advance and due to unplanned circumstances, you need to cancel your reservation you will receive a refund less the $150 non-refundable deposit required at the time of your reservation if you notify us within 72 hours of the party.

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For Private events,  Half of the total price would be needed upfront as a non-refundable deposit, and the remaining balance would be due upon our coach's arrival at location for first session. Cancellations must be made 72 hours in advance in order to reschedule and not forfeit the non-refundable deposit. NO PERSONAL CHECKS WILL BE ACCEPTED. If you pay for the full balance of the event in advance and due to unplanned circumstances, you need to cancel your reservation, you will receive a refund less the non-refundable deposit required at the time of your reservation if you notify us within 72 hours of the event. Once you pay the non-refundable deposit, you are agreeing to these terms.